RETURN AND EXCHANGE POLICY
WE ARE TO HELP YOU!!!
RETURN AND EXCHANGE POLICY
WE ARE TO HELP YOU!!!
estyle99.com, the famous online shopping website which guarantees the best quality, best deals at lowest price.
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return the order for a full refund of the paid price. The Return and Exchange policy of estyle99 is formulated keeping in mind the need and requirement of the local and common people. There is no hidden terms and conditions for this. Everything is written clearly on the website.
You inform us of your wish to return the product within 72 hours of it being delivered to you by mailing on “firstname.lastname@example.org” and send the Returns Form along with the return. Also, ensure that the product reaches the below address within 21 days of it being delivered to you. Please make sure the tags should be intact and attached to the product and the merchandise is packed and comes back to us with the original invoice.
To initiate the return: Prepare your returns package in the original box/envelope, if you still have the same. In case you don’t, please pack the returns in a cardboard box of appropriate size and strength and wrap the box in a polythene sheet and seal it with cellophane tape. Please ship the returns package to:-
PLOT NO.408, SECTOR 21B
FARIDABAD, NEAR JIVA PUBLIC SCHOOL
PIN CODE – 121001
List of items where the Returns Policy is not applicable includes:
• Bra, Vests, Briefs and Lingerie.
• Unstitched Suit Pieces, Scarves and Stoles.
• Mittens, Socks and Baby Products
• Personal Care and Grooming.
• All products under Sale.
Please do not return any products to estyle99 before receiving an e-mail confirmation from estyle99 for the same. In case you wish to return a product, write to us at email@example.com within 24 hours of delivery with attached photographs of the defect/quality issue you are facing. Once we verify the damage or manufacturing defect, our Customer Service team will e-mail you with the details on how to return the product.
All defective products are to be returned to estyle99 in its original condition and original packaging with the invoice and all the tags attached to the product. Please return the product with the Return ID issued to you by the Customer Service team. Safe receipt of the defective product by estyle99 is the sole responsibility of the customer.
In case you have purchased an item which has a free gift associated with it and you wish to return the item, please return the free gift as well.
We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at estyle99.com
The details of the product or product specs (colour, size etc.) as mentioned on the website are only approximate values. Since products on the website are mostly designer made, hand woven or intricately crafted and sourced from different parts of the world, there may be variations in colour and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dyeing and differences in display outputs due to lighting, digital photography, colour settings and capabilities of computer monitors.
You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at firstname.lastname@example.org. The cancellation will be effective within 24 hours and a confirmation email will be sent immediately. As part of usual business practice, if we receive a cancellation notice and the order has not been packaged / shipped by us, we shall cancel the order and refund the entire amount.
ABOUT STORE CREDITS
We do not issue cash refunds for returned items, but we will credit your Estyle99 account for the full purchase amount of the returned item. However if you want refund instead of store credit, it would be done via same mode of transaction. Refunds will be initiated in 4 – 7 working days.
Store credits can be used towards any item in Estyle99. If your store credit exceeds the total amount of your next purchase, the excess credit balance will remain in your account and will be available for use towards any future purchases.
If your store credit does not cover the amount of your next purchase, you will be asked for another form of payment to cover the balance. The Order History section under “My Account” will show the status of your current order as well as any information on previous orders, including any store credits in your account.
Your store credits can also be viewed on the “Check-out” page of your account.
Thank you for choosing estyle99, your own estyle store.
The expected timelines are as below:
Refund Receipt Time
4 Business days after successful Quality Check
5 Business days after successful Quality Check
For Debit Card and Credit Card transfers the time taken for refund depends majorly on the bank.
Banks will send a SMS to customers for credit amount of more than INR. 5000 only. In case your refund is less than INR. 5000, please check your bank account or credit card statement for confirmation.